PURPOSE

We want you to be satisfied, so all eligible courses purchased on our site can be refunded within 30 days, provided the request meets the guidelines in our refund policy.

Certain restrictions may apply, and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

Our 30-day policy

While our 30-day refund policy is to allow students to learn risk free, we must also protect our business from fraud.

Requests for a refund can be submitted only if a client faces at least one of the following issues:

  • In cases where double payment for the same course was done. In this situation, the client needs to provide evidence of the transactions.
  • In case a coupon code was supposed to be provided but it was not, and the client paid for the fee.
  • In case where a customer purchased the wrong course.
  • When making a request for a refund, clients will be asked to provide all relevant evidence to support their claim.

SANDBP will review the refund request and based on the evidence provided, it will take one of the following decisions:

Refund approved: SANDBP’s accounting team will review the refund request, and if the request is approved, the refund will be executed by the payment authorities according to the method the client has selected in the refund request form.

Refund refused: SANDBP can refuse the refund request in case there is evidence of fraud, refund abuse, lack of information, or other deceitful actions.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • Multiple refunds have been requested by a student for the same course.
  • Excessive refunds have been requested by a student.

These refund restrictions will be enforced to the extent permitted by applicable law.

Please note that:

SANDBP will refund the exact amount it has received in its bank account. If any fees were applied against your invoice, they will be deducted from the refund.

If the reimbursement procedure involves fees, these fees will also be deducted from the reimbursement.

If you want to submit a refund request, please click this link: https://bit.ly/SBPRefundRequestForm

Once your request for a refund is reviewed, an email will be sent to you with notice that we have received your request. You also will be notified whether your request for a refund is approved or rejected.