Description
The ISO/IEC 20000 is recognized as the first international standard for service management, which states the requirements for
the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS.
The standard includes two main parts which enable service providers to identify methods to develop the quality of the services
they deliver to their clients, both internally and externally whereby;
- Part 1 specifies the requirements for developing and implementing a service management system and
- Part 2 includes guidance on the application of service management systems within the scope of ISO/IEC 20000-1.
In the modern world this asset becomes crucial for success and maintaining credibility of the organization. If this asset is
compromised then the organization may have to face various threats and risks like brand image erosion, business disruption,
financial and productivity loss etc. On the other side, information security also maximize return on investments, minimize
business risks and increase business opportunities.
