Get ISO 10002 - Customer Satisfaction and Complaint Management at SandBP

info@sandbp.net 35 Vennio Ln, Hamilton ON L9B 2Y6, Canada

Description

Customer satisfaction needs to be a priority for companies that want to maintain their competitive edge, make profits, and make more informed decisions. Successful management of claims and complaints is essential to maintaining customer satisfaction and limiting damage to your brand's reputation.

ISO 10002 Certification can help you to achieve this whatever the size or nature of your business. By obtaining an ISO 10002 certification, you will be able to show your commitment towards improving customer services, as well as demonstrate to the stakeholders that you are taking the necessary measures to continually monitor, measure, and improve the organization’s process of handling complaints. In the long run, this will enable you to reduce the number of complaints and establish a pool of happy and loyal customers.

Benefits of ISO 10002 Certification

Understand customer expectations
Improve processes by initiating corrective actions based on the feedback received from data gathering
Remove the causes of complaints
Develop the skills needed to improve customer expectations
Enhance your brand’s/ organization’s reputation
Attract new customers
Increase sales and profitability

ISO 10002 Foundation:

ISO 10002 Foundation training enables you to learn the basic elements to monitor, measure and manage the Customer Satisfaction and Complaint handling process. During this training course, you will be able to learn the best practices used to meet and/or exceed customer expectations.

Upon the completion of this course, you can sit for the exam and apply for an “SandBP Certified ISO 10002(Customer Satisfaction and Complaint Management) Foundation” credential. An SandBP Foundation Certificate shows that you have understood the fundamental concepts, methodologies, processes, and management approach.
ISO 10002 Professional:

ISO 10002 Practitioner training enables you to acquire the expertise to support and lead an organization and its team to successfully understand, monitor, measure and manage customer satisfaction based on ISO 10002. During this training course, you will also gain comprehensive knowledge of the best practices of Customer Satisfaction and Compliant management and be able to effectively apply them in an organization to meet and/or exceed customer expectations

After mastering all the necessary concepts of Customer Satisfaction and Compliant management, you can sit for the exam and apply for an “SandBP Certified ISO 10002 Practitioner” credential. By holding an SandBP Certificate, you will be able to demonstrate that you have the professional capabilities and competencies to effectively manage customer satisfaction in an organization.

Certification

Candidates who score 70% and above in the examination will be issued an SANDBP certificate.
In case you do not meet the pass mark, you can retake the exam for FREE after the first attempt while subsequent retakes would come at a cost.

Criteria for Suspending and Withdrawing the Scope of Certification

SANDBP reserves the right to suspend or revoke certifications for reasons including fraud, deceit, or submission of inaccurate data.

Process:

Certificate holders will be notified by certified mail if evidence of charges is found.
They may present their defense in writing to the certification board.
The board will review the case and decide to uphold or deny the suspension/revocation.

Causes for Suspension/Withdrawal:

Improper use of certificates/logos
Malpractices
Providing false information
Ineligibility for applied examinations
Voluntary suspension requests

Recertification Process

Recertification ensures that certified individuals maintain their knowledge and skills in line with the latest standards and practices. It is a critical process that reaffirms the competency of certified professionals, allowing them to stay current with evolving industry standards.

Criteria for Recertification:

Transition Exam:
* Individuals must take and pass a transition exam when there is a change in the current version of the certification standard.
* The transition exam focuses on the updates and changes in the new version of the standard, ensuring that certified individuals are knowledgeable about the latest requirements and practices.
Adherence to Code of Ethics:
Certified individuals must adhere to a code of ethics, demonstrating professionalism and integrity in their practice. Any violations of the code of ethics may result in the suspension or revocation of certification
Payment of Recertification Fees:
Payment of the required recertification fees is necessary to process and validate the renewal of certification.

ISO/IEC 10002:2018 - CUSTOMER SATISFACTION AND COMPLAINT MANAGEMENT

Description

Benefits of ISO 10002 Certification

ISO 10002 Foundation:

ISO 10002 Professional:

Certification

Criteria for Suspending and Withdrawing the Scope of Certification

Causes for Suspension/Withdrawal:

Recertification Process

Free

$115(₦100,000)