ISO 9001:2015 - QUALITY MANAGEMENT SYSTEM
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- ISO 9001:2015 - Quality Management Systems
Description
As an international standard, ISO 9001 specifies the requirements for organizations that want to ensure continual
improvement and meet customers’ needs. ISO 9001 was specifically designed to serve as a guiding framework for organizations of all sizes and
industries as it provides a firm customer focus, namely delivering qualitative goods and services, which subsequently leads to customer
satisfaction. The implementation of a Quality Management System is a strategic decision for organizations that aspire to improve their overall
performance and provide a strong basis for sustainable development initiatives. The standard assists organizations and/or professionals to plan
processes, interactions and have a risk-based thinking.
ISO 9001 certified professionals are considered as a strong asset to any organization. Meeting the future needs and expectations is a big
challenge for organizations that operate in any industry, especially in today’s increasingly dynamic environment. Thus, in order to accomplish
organizational objectives, it is important to understand the necessity of hiring experts on Quality Management Systems. By implementing ISO 9001,
the certified professionals will help organizations to adopt continuous improvement practices and provide them with the essential techniques to
ameliorate their working processes. As a result of increased efficiency, all the processes within the organization will be accordingly aligned
and understood. Moreover, the productivity will increase, and the costs will decrease.
Benefits of ISO 9001 Certification
- Gain expertise on Quality Management Systems
- Help the organization to offer qualitative products and services.
- Help the organization to reduce costs.
- Gain competitive advantage.
- Increase effectiveness.
- Assist the organization to focus on risk-based thinking.
- Contribute to the organization’s continuous improvement.
- Improve performance.
- Streamline organizational operations
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ISO 9001 Foundation (FD):
ISO 9001 Foundation training enables participants to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement. After completing this course, participants can sit for the exam. Once participants meet the pass mark, he/she will be given an “SandBP Certified ISO 9001 Foundation” credential. An SandBP Foundation Certificate shows that the participants have understood the fundamental methodologies, requirements, framework and management approach
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ISO 9001 Lead Implementer (LI):
ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness.
After mastering all the necessary concepts of Quality Management Systems, participants can sit for the exam. Once participants meet the pass mark, he/she will be given an “SandBP Certified ISO 9001 Lead Implementer” credential. By holding an SandBP Lead Implementer Certificate, the participant can be able to demonstrate that he/she has the practical knowledge and professional capabilities to implement ISO 9001 in an organization.-
Course Outline
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Introduction to ISO 9001:2015
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Context of the Organization
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Leadership and Planning
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Support and Resources
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Operational Planning and Control
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Performance Evaluation
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Continual Improvement
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Certification Process
- Certification Exam
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PREREQUISITE: A fundamental understanding of ISO 9001 and comprehensive
knowledge of implementation principles.
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ISO 9001 Lead Auditor (LA):
The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.
Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
After acquiring the necessary expertise to perform this audit, participants can sit for the exam. Once participants meet the pass mark, he/she will be given an “SandBP Certified ISO 9001 Lead Audit” credential. By holding a SandBP Lead Auditor Certificate, the participant can be able to demonstrate that he/she has the practical knowledge and professional capabilities to audit ISO 9001 in an organization.-
Course Outline
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Introduction to Quality Management Systems (QMS) and ISO 9001
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Audit principles and practices
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Audit preparation and planning
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Conducting the audit
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Audit reporting and follow-up
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Closing the audit
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Continual improvement and best practices
- Certification Exam
- PREREQUISITE: A fundamental understanding of ISO 9001 and comprehensive knowledge of audit principles.
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Certification
- Candidates who score 70% and above in the examination will be issued an SANDBP certificate.
- In case you do not meet the pass mark, you can retake the exam for FREE after the first attempt while subsequent retakes would come at a cost.
Criteria for Suspending and Withdrawing the Scope of Certification
SANDBP reserves the right to suspend or revoke certifications for reasons including fraud, deceit, or submission of inaccurate data.
Process:
- Certificate holders will be notified by certified mail if evidence of charges is found.
- They may present their defense in writing to the certification board.
- The board will review the case and decide to uphold or deny the suspension/revocation.
Causes for Suspension/Withdrawal:
- Improper use of certificates/logos
- Malpractices
- Providing false information
- Ineligibility for applied examinations
- Voluntary suspension requests
Recertification Process
Recertification ensures that certified individuals maintain their knowledge and skills in line with the latest standards and practices. It is a critical process that reaffirms the competency of certified professionals, allowing them to stay current with evolving industry standards.
Criteria for Recertification:
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Transition Exam:
* Individuals must take and pass a transition exam when there is a change in the current version of the certification standard.
* The transition exam focuses on the updates and changes in the new version of the standard, ensuring that certified individuals are knowledgeable about the latest requirements and practices. -
Adherence to Code of Ethics:
Certified individuals must adhere to a code of ethics, demonstrating professionalism and integrity in their practice. Any violations of the code of ethics may result in the suspension or revocation of certification
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Payment of Recertification Fees:
Payment of the required recertification fees is necessary to process and validate the renewal of certification.
Introduction
To maintain the integrity and fairness of our examinations, specific guidelines have been established for proctoring. These rules apply to all candidates and must be adhered to strictly. Failure to comply may result in disqualification or other disciplinary actions.
General Requirements
Technology Setup
- Device: Use a desktop or laptop with a working webcam and microphone. Mobile phones or tablets are not permitted unless explicitly allowed.
- Internet: Ensure a stable internet connection with sufficient bandwidth to stream video and audio continuously.
- Browser: Use the designated browser as specified by the exam platform.
- Power Backup: Ensure your device is fully charged and/or connected to a reliable power source.
Environmental Setup
- Location: Choose a quiet, well-lit room with minimal distractions.
- Background: Ensure the background is plain and free of any clutter or distractions.
- Privacy: No other person is allowed in the room during the examination.
Pre-Exam Procedures
Present a valid government-issued photo ID or institution-approved identification document. Ensure that no unauthorized materials (e.g., books, notes, or electronic devices) are present.
During the Exam
Behavior Guideline
- Focus on the Screen: Avoid looking away from the screen for extended periods.
- No Assistance: You are prohibited from receiving help from anyone or any external resource.
Prohibited Items
- Electronic devices such as mobile phones, tablets, smartwatches, and earphones.
- Books, notes, or any other study material unless explicitly permitted.
Proctor Interaction
- Follow all instructions given by the proctor.
- If contacted for clarification or rule enforcement, respond promptly and cooperatively.
- Inform the proctor immediately in case of technical issues.
Post-Exam Procedures
Submission
- Ensure your exam responses are submitted within the designated time.
- Do not close the exam window or disconnect until you receive confirmation that your submission is successful.
Feedback
- Report any technical issues or concerns to the designated support team immediately aƜer the exam.
Violations and Consequences
Examples of Violations
- Using unauthorized materials or devices.
- Attempting to impersonate another candidate.
- Engaging in suspicious behavior (e.g., frequent movement, talking).
- Disconnecting intentionally without justification.
Consequences
- Warnings for minor infractions.
- Disqualification of the exam attempt for major violations.
$115(₦100,000)
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Level Lead Implementer
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Passing Score 70%
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Duration 4 - 6 Days
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Learning Style Self-Paced
