As an international standard, ISO 9001 specifies the requirements for organizations that want to ensure continual improvement and meet customers’ needs. ISO 9001 was specifically designed to serve as a guiding framework for organizations of all sizes and industries as it provides a firm customer focus, namely delivering qualitative goods and services, which subsequently leads to customer satisfaction..
ISO/IEC 27001:2022 international standard specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization.
The ISO/IEC 20000 is recognized as the first international standard for service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS...
Incidents can disrupt an organization at any time and applying ISO 22301 will ensure that organizations can respond and continue its operations. Incidents take many forms ranging from large scale natural disasters and acts of terror to technology-related accidents and environmental incidents...
ISO 31000 is an international standard for Risk Management that provides a set of principles, a Risk Management framework and process, which help organizations take a proactive approach to risks that they face. ISO 31000 helps organizations to develop, implement and continuously improve a framework that aims to integrate Risk Management strategies into the...
ISO/IEC 29100 provides a high-level framework for protecting the Personally Identifiable Information (PII) that is within Information and Communication Technology systems (ICT). This privacy framework provided by ISO/IEC 29100 applies not only to organizations but also for persons using the ICT, which do require privacy controls in order to process the PII.
The term ISO/IEC 27032 refers to ‘Cybersecurity’ or ‘Cyberspace security,’ which is defined as the protection of privacy, integrity, and accessibility of data information in the Cyberspace. Therefore, Cyberspace is acknowledged as an interaction of persons, software and worldwide technological services...
Customer satisfaction needs to be a priority for companies that want to maintain their competitive edge, make profits, and make more informed decisions. Successful management of claims and complaints is essential to maintaining customer satisfaction and limiting damage to your brand's reputation.
ISO 19011 provides guidance on auditing management systems, including the principles of auditing, managing an audit program, conducting management system audits, and evaluating the competence of individuals involved in the audit process. Applicable to a broad range of potential users, both experienced auditors and those new to auditing can benefit from the guidance outlined in the standard...
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